| How safe and efficient
is trading with Kerford over the internet?
Kerford's clients benefit from dealing through our own Internet
server rather than the World Wide Web (www). This reduces the time
taken to send and receive information from one computer to another.
Clients also benefit from a highly sophisticated 128 bit encryption
security system. Through the world class security software ensures
that your account cannot be accessed by other users of the internet.
To activate your trading account you are required to choose a user
name and password. These, in addition to a unique security key and
signature generated on your computer, are used by the system to
secure and authenticate your trading account.
What other services can I receive through
Internet dealing ?
Free 24 hour financial news service.
Free Real time charting.
Multiple account dealing, ideal for fund managers and CTAs who wish
to operate more than one account at a time.
Internet Dealer and back office chat service, which gives you, contact
with us 24 hours a day.
24 hour Foreign Exchange and precious metal dealing service.
Independent Forex price information of dealing prices prior to dealing.
3-5 pip spreads in major currencies.
Daily market reports and on line dealer feed back on the market.
24 hour stop loss and limit order placing and execution.
Complete tick data of prices on major currencies and High/Lows.
How do I open an account?
Please contact us or one of our authorized Introducing Agents operating
closer to your area of domicile and you will be able to obtain the
relevant account opening information by the means you choose.
How much money do I need to open an account?
We accept an initial margin in excess of $10,000 USD or the equivalent
in any major currency. The issuing Bank must be acceptable to us.
What is margin?
Margin is a cash deposit provided by clients as collateral to cover
losses (if any) that may result from the clients trades. The Margin
required from clients start from 1% for trading (which is one hundred
times margin funds). For example, with $1,000 margin you can open
a position margined at 1% of $100,000 against another currency for
day trading.
Can I deal on the phone as well as the
internet?
Kerford’s clients can deal on the telephone if they wish.
You can open a position on the Internet and close it on the telephone,
or vice versa. You can call us any time on the telephone.
How long does it take to execute a deal
via the internet?
Clients can expect to deals to be executed within seconds. Dealing
on the Internet is generally quicker than dealing on the telephone.
How do I get my money out of my account?
A client can have money sent from Kerford Investment Limited to
their account within 48 hours in normal situations. Kerford requires
a fax or letter sent from the client stating the amount they wish
to have transferred and their bank details, including account number
and branch code. Please note that Kerford will not make third party
payments.
Can I send funds from a third party to
my account?
Funds have to be transferred to us from the account holders account
and not from third parties. Remittances from third parties account
will not be acceptable and may be returned in certain circumstances.
What hours are Kerford services available?
Kerford's dealing room is open 24 hours from 10pm on Sunday to 9.00pm
on Friday GMT.
Can I place limit and stop loss orders?
Kerford clients can place limit and stop loss orders at any time
free of charge.
How can I check my deals for the day?
Clients can click on back offices services in their dealing software
and see a number of options. A client can then click on "trades
for trading day" and "orders for the trading day"
to see their position.
What commissions do you charge?
Traditionally individuals who purchase financial products from a
broker would be charged commissions. The broker in turn trades with
a Market Maker. Kerford is a Market Maker and is a principle to
its clients. All spot Foreign Exchange prices quoted are charged
minimal commission.
How do I transfer money in and out of my
account?
You can TT, SWIFT, or CHAPS money from your Bank account to your
Kerford accounts by contacting Kerford Investment Limited by e-mailing
or phone.
What are the risks?
Please refer to the risk warning in the website or our Risk Disclosure
Notice which is included with the account opening documentation.
When do I receive my login info after registering
for my free demo trading account?
Your login information will be provided by email within few minutes
after you request the free 30 day demo trading account. Before you
can practice trading, you must download the Kerford’s Trading
System platform. Total time for downloading is about 1 to 20 minutes
depending upon your Internet connection Speed.
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Technical FAQ’s
What can be done using the user ID and
password?
Using the User ID and Password client can do trading on the Forex
Market and also use the password to login on the website.
How to download the SET UP for Kerford
Demo trading?
The software can be downloaded by logging in to LOGINLIVE or LOGINDEMO
section on the website.
What are the system requirements to Install
Kerford Trading System?
Recommended system requirements:
a) Processing speed of 400Mhz or higher
b) Monitor resolution set at 1024x768
c) Windows 98SE/ME/2000/XP
d) 128MB of RAM for Windows 98SE/ME; 256MB of RAM for Windows 2000/XP
e) Internet Explorer v6.0
f) An Internet connection of 56Kbps or higher
Minimum System requirements
a) Processing speed of 200Mhz or higher
b) Monitor resolution set at 800 x 600
c) Windows 95 OSR2/98/ME/2000/NT/XP
d) 96MB of RAM
e) Internet Explorer 5.x or higher
f) An Internet connection of 33.6Kbps
How do I install the demo software?
First Time Installation Instructions
To install Kerford's trading system on your computer, please follow
the step-by-step instructions as listed below.
Step 1:
Download the Setup file from the web link provided to you through
email (upon registration) or from our website.
Step 2:
Double click on the setup file from its downloaded location. Proceed
by clicking the 'OK' button till the installation has been completed.
Step 3:
Once you have successfully installed the Kerford Trader, its Uninstall
file will be available in the START > PROGRAMS menu.
Can Kerford demo be accessed after downloading
the setup?
Yes. Once the set up requirements and system specifications matched
and the set up process is completed the Kerford icon can be clicked
for a demo trading. Continuing the click, a new trading window will
open.
What is new trading window?
This window is the main and important trading page for entire online
demo trading. This page consists of three sections such as Price
grid, Price Position grid, and Statement page.
What is price grid?
Price grid is the section which is in a tabular form listing items
in the first column and other trade happenings such as Last, High,
Low, Open, Close, and Change in the subsequent columns.
Symbol: Under this column, you would find the list
of Tradable items say 40 in number.
Last price: The most recent price lastly traded.
High: The highest traded price in the market
Low: The lowest traded price in the market.
Time: (GMT) traded time.
Bid: The price in which you sell.
Ask: The price in which you buy.
By double clicking on the BID / ASK column against
a respective item (say AUD), you will get the current market price
of the item AUD. This rate will be displayed in the Market-Orders
Window.
What is Market-Orders?
The Market Order allows to place BUY or SELL order for currently
tradable items. To select the price, go to the price grid window
and double click on the BID or ASK column against a currency that
is to be traded. Example: Bid AUD 0.6710
What can I do in Market Orders Selection?
In Market-Orders, a click on the BID/ASK price of an item in the
price grid, would display BID/ASK price highlighted in BUY/SELL
button in the Market-Orders section. These buttons (BUY and SELL)
confirm the prices of the item, be it SELL or BUY, whichever is
selected for trading from the price grid. “Qty” means
the number of lot(s) that you wish to trade. 100000 AUD/$ means
the face value or contract size for the item AUD. This face value
differs from item to item.
What is Market-Orders Positioning?
This shows that your above price selection is waiting for confirmation.
Can I cancel the Market Order?
No, market orders will be cancelled only by the system if the requested
price is not currently available in the market.
When Market-Orders is Confirmed?
The Market-Orders will be confirmed after when the price you clicked
BUY / SELL available the market.
What is Offset Order – Alert?
The Offset Order Alert is the section that appears if only you have
an opposite position that already exists in your open orders. To
understand this point better, look at the following example. You
take a position, as Sell AUD, and if you get the Market Order Confirmed
window, it means that you already have a BUY AUD and reminds you
if you need to OFFSET the position that you have, prior to this
position, taken in your trading.
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What is Offset Window?
The top of the Offset section shows the order, which you have currently
placed. To offset a position, you have to have two opposite positions
i.e., a BUY and a SELL. We are discussing about OFFSET in detail
in the particular and later part of this guide.
What is Contingent Order?
The Contingent-Orders section allows you to place LIMIT / STOP order
which would be executed by the market when the requested price is
reached.
Type: LIMIT / STOP.
LIMIT: Limit is selected to book a PROFIT where you expect the price
to go up.
STOP: Stop can be selected to cut the LOSS where you expect the
price to come down.
What is Contingent Order Type selection?
The Contingent-Order Type selection allows you to select the tradable
lots for the STOP /LIMIT positions. GTF (Good Till Friday) option
allows the orders to be valid till Friday market closing, until
cancelled or executed.
After choosing the type either STOP or LIMIT in
the Contingent Order window, you can leisurely and safely wait till
the particular price (you have preferred) level is reached. This
is something like a safety guard against any market eventuality
and reduces your risk in both (profit or loss) ways.
What is Contingent Order – Continue?
The Contingent Order Continue window waits for your confirmation
to execute the position (LIMIT / STOP) that you have preferred.
This confirms the order with your acceptance and market availability
as follows.
What is Contingent Order Waiting?
Based on the type of position LIMIT / STOP that you have taken,
the Contingent Order Waiting window waits for the confirmation exhibiting
the particular position (LIMIT / STOP) order.
What is Contingent Order Confirmation?
The Contingent order confirmation section totally assures the confirmation
of LIMIT / STOP point of your Market-Orders (BUY / SELL) which will
automatically be executed once the said LIMIT / STOP position is
reached.
What is Contingent Order-Price selection?
The alert window appears if either BUY / SELL button is clicked
without any price selection to LIMIT / STOP. It means you have to
select either LIMIT or STOP position in this section. Else you would
get the alert message.
What is Contingent Order / GTF?
GTF means Good Till Friday. When you opt for GTF choice this section
will appear. GTF orders as explained earlier, is valid till Friday
market closing, until the orders are cancelled or executed. After
Friday market close, your positions will be treated afresh. Click
OK button on the window to proceed further.
What is Get Quote?
Get quote will provide you the dealer-quoted price for the selected
item and it should be used only when the market price for that item
is not available.
What is Get Quote-Item List?
To get the market price of the items, the Get Quotes window allows
you to select the market price of the items with its quantity listed
in the drop-down menu. Click the Get Quote button to proceed further.
What is Get Quote Confirmation –
Waiting?
The Get quote confirmation-waiting window will be displayed after
you have selected an item with quantity for a quote which has to
be confirmed.
What is Get Quote - Price Confirmed?
This confirms your quote(s) for the item that you have selected
for and click either “BUY” or “SELL” to
confirm your interest in the prices. After this, you get the Get
Quote Market Order section.
What is Get Quote – Market Order?
The prices provided by dealers are valid for the period for 20 seconds,
after which, it becomes INVALID.
What is Get Quote – Confirmation?
The Get Quote confirmation window shows the confirmation of the
price, which you have clicked in the Get quote confirmation waiting
section. This keeps you in a new trading position.
Account – Summary:
Account No: Assigned to you by KERFORD.
Account Name: Account name would be what you have registered in
the form.
Balance: Current balance shows the available balance in your account.
Floating: Profit or loss of your open orders subject to market prices.
Equity: Balance of your account if you offset all your open position
at this moment.
Storage: Charges incurred by, the open positions which are kept
open for more than 48 hours.
Margin Required: It is the minimal margin required to hold your
open position in the market.
Free Margin: The amount available for you to take more position.
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What is Account Profile?
Account Profile window stores your personal informations like name,
address, contact numbers, mail address, etc.
What is Account Open?
Account open window shows the list of open orders that are currently
in trading position taken by you will be shown in this window.
What is Account Offset?
To offset a transaction, click the number under the column Tkt No.
Transaction implies two opposite positions, Offset is closing a
BUY order against a SELL order. If you do not have an OFFSET position,
you get the Offset No Position section. If you have an offset position,
you get the Offset section.
What is Offset – No Position?
When you click an item in the list of Offset Position window, where
you do not have an OFFSET position this window will be displayed.
It means that you have to have both BUY and SELL positions on the
same item to OFFSET the desired position.
What is Offset Window?
The Offset window allows you to select the number of transactions
you want to OFFSET, Inorder to offset, go to “Select”
column and select a number you want to OFFSET from the drop-down
menu.
What is Offset – Selection?
Offset selection is the number of lot(s) OFFSETTABLE from “Select”
column and press “OFFSET” button.
What is Offset Selection – Confirmation?
This confirms your OFFSET position chosen from “Select”
column in the Offset Selection window. Now click “Yes”
to Continue OFFSETTING.
What is Offset – Final Confirmation?
This confirms that your position is in OFFSET and moved to “Settled”
orders. Offset – Alert: If you directly click the OFFSET button,
without selecting the quantity of lot(s), you will get the an alert.
Therefore, you must select a number on the select column to proceed
with offsetting.
What is Offset–Alert?
This Offset alert confirms your “YES” or “NO”
to cancel offset position.
What is Account – Settled?
Account settled section shows the number of transactions, which
you have settled so far.
What is Accounts –Contingent?
Account contingent section shows the number of contingent orders
you have taken and which is waiting for confirmation.
What is Statement?
This statement comprises of five sections such as summary, financial
summary, portfolio holdings, transaction details, and pending orders.
Statement - Summary:
Total Value: Equity plus security or bond.
Net Profit or loss: Actual incurred during the day.
Net equity: Equity for the day.
Available cash: Account balance.
Security / bond: The bond or security value.
Last statement value: Account balance in last statement.
In the bottom strip of the statement, you will
find, Drop-down menu showing date, month, and year of transactions.
Click the button “Press” to view the statement and again
click the button “Print” for printing the statement
and click “Cancel”, to cancel the action of the window.
What is Statement – Financial Summary?
Opening Balance: Balance at the start of the trading day.
Amount credited: New deposit amount.
Interest charges: Interest incurred from security or bond.
Miscellaneous: Amount credited or debited through bank charges and
adjustments.
Closing balance: The balance at the end of the day.
Interest received: The storage interest received from open orders.
Profit or loss: The profit or loss incurred during today’s
transaction.
Margin interest paid: Storage paid for the open orders
Commission: The commission deducted for completed transactions.
Total: Total of interest received, p/l, Margin, Interest paid and
commission.
Margin: Margin amount required holding all Open positions.
Net cash balance: The current equity value of the account.
Available Cash: The balance in your account.
Portfolio composition: The profit or loss you made on each instrument
under all open portfolio.
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What is Statement – Portfolio Holding?
The Statement portfolio holding section shows the open positions
that are under your trading portfolio.
What is Statement – Transaction details?
The Statement – Transaction section gives a detailed account
of all your current day transaction on instruments under your portfolio.
What is Statement - Pending orders?
This section gives a detailed report of all the pending contingent
orders under your portfolio.
What is Deposit – Summary?
The summary of all deposits and withdrawals carried out in your
trading account is available here.
What is Deposit – Deposit?
Deposit section shows your bank transaction and financial transfers
related to trading account details such as the name of bank, amount,
and date.
What is Financial Statement?
The Financial statement gives a detail report of your financial
status till date.
What is Request Confirmation?
Request confirmation is a provision which confirms your request
for any transactions.
What is Wrong Entry Alert?
Wrong entry alert appears, if you do not enter proper information
in the deposit request window. To avoid this, you must fill valid
information in this page.
What is Deposit – Withdrawal?
To withdraw money from your account, use the Deposit – Withdrawal
section and type the amount in the box “Amount To Withdraw”
and the amount should be less than or equal to the free margin.
Then press “Send Request”.
What is Withdrawal Wrong Entry Alert?
This message will be displayed whenever the withdrawal amount which
is more than the Free-Margin. To avoid this, always enter the amount
which is less than or equal to the Free Margin.
What is Withdrawal Request Alert?
This alert reminds to enter valid number as well as eligible balance
to withdraw from trading account.
What is Order Details – Market order?
The market order section gives information on Order No, Date of
Trading, Validation date, Symbols of the items, Price and commissions
paid.
What is Order Details – Confirmed
Contingent Orders?
This shows that Confirmed Contingent Orders taken for position are
available in this section.
What is Order Details – Cancelled
Orders?
A list of entire Cancelled Contingent and Market orders are displayed
in this section.
What is News & Charts?
The News & Charts section gives you access to Online news and
charts about the market. This section gives live news and charts.
What is News window?
Latest information about the Forex market at any time is provided
in this section. News links to other sites are also available. By
clicking these links you can get the latest and updated news around-the-clock.
What is Chart?
Charts are nothing but the movement of currencies in the forex market
over a period. With the help of Technical Charts the market movement
can be measured and based on these analyses, trading positions are
considered.
What is Mail Compose?
The mail compose option allows to send mails. The mail button functions
like a typical internet mail account. “Subject” can
be a word that precisely conveys an idea of your communication.
In “To” column, choose one of the people from the drop-down
menu. Type the message that you want to send, in the center space
and click the “Send” button to pass the message.
What is Mail – Inbox?
Inbox shows the mails received.
What is Mail – Received?
This option shows information like who sent it, date, subject and
time. Click “Reply” to answer the mail. Click “Delete”,
if you want to delete the mail and press “Close”, to
close the mailbox.
What is Mail Sent items?
A list of mails, which is sent by you.
What is Mail – Draft?
This shows the mail(s) drafted and they can be sent later if need
be.
What is Mail Sent Items / Draft Items Detail?
Be it sent or draft items, click the name under “To”,
to get the Mail Draft page with full details such as From, To, Date,
etc.
What is Mail Notice?
A list of mails about your account status posted by the company
or from dealing division of that company.
What is Mail Alerts?
It shows the messages sent to you by the dealing department regarding
market or system changes.
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What is Symbols?
Different symbols are assigned to different currencies (e.g., AUD-for Australian Dollar, CHF-for Swiss Francs). The symbols section
gives a list of all tradable items, list of preferred tradable items
and Search engine are available to provide full information about
the item (face value, margin required, interest charges on buy or
sell, and currently traded price) etc.
What is Chat?
Chat option is available to the clients to interact with dealers,
managers, accounts executive, support staff in case of eventuality.
In demo you can initiate chat function by clicking one of those
buttons and press “Enter to Chat” or “Chat with
Broker”. You get the status of those whom you clicked whether
they are online or not.
What is Chat Alert?
When you enter into chat and if you do not find a counterpart: (i.e.)
dealer, managers, or brokers online a chat alert is popped up.
What is AE (Accounts Executive) profile?
AE – Account Executive is a person who meets, presents, maintains,
and supports clients in trading. AE's details like name, ID, Residential
Address, and other personal information is maintained by the management.
What are the AE –Rights?
The AE rights can be limited or changed to one of the following
1. To operate client accounts.
2. To view client accounts, and
3. To block client accounts.
By clients and changes will be confirmed by the dealing department.
What does AE-History mean?
The list of all the right changes initiated by the client since
opening the account.
What is Settings?
Settings option allows you to edit your personal information. You
can change your Kerford login password, personal password, idle
time settings, and equity stop-loss point.
What is Settings Change?
Whenever you change the equity stop /loss value this section appears.
This is just a confirmation window.
What is Equity set up error message?
New equity stop loss should not be less than the current equity.
What is a Closing Alert?
Whenever the trading window is closed, this alert appears to confirm
your selection. When clicked “Yes” the Kerford main
window will be closed.
What is a Data – Resetting?
This shows resetting of the market for the next trading day. During
this operation, client statements, storage charges, market closing
prices are set and taken back up for next trading session.
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